Overview
Operations
Governance
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School onboarding and role approval preparedLearner privacy and mentorship guardrails visibleReward governance separated from wallet movementAfrihost MySQL schema and API routes includedInvestor-ready impact reporting modelledSchool onboarding and role approval preparedLearner privacy and mentorship guardrails visibleReward governance separated from wallet movementAfrihost MySQL schema and API routes includedInvestor-ready impact reporting modelled
RBAC readyMySQL-ready APIsWallet guarded
VowRewardsVowRewards School PortalLearner rewards, wallet linking, classes, mentorship, redemptions, reports and school analytics.
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Active workspaceSchool pilotLaunch review
Overview
HomeDashboardOnboarding
Operations
LearnersClassesReward RulesMentorshipRedemptions
Governance
ReportsAnalyticsSupportSettings
Production readinessAuth and DB required

UI, schema, and routes are ready for production integration checks.

Success operations

School support centre

Manage onboarding, wallet-linking, data import, role access, and production support tickets with clear SLA status.

Create ticketEmail support
Live-ready board

Support

Production UI
Open tickets14
SLA health92%
Wallet issues6
Production blockers2
DraftSubmittedReviewingApprovedLiveAudited
Open tickets14

Across 5 schools

3 urgent
SLA health92%

Within response target

Healthy
Wallet issues6

Guardian support

Active
Production blockers2

Auth and DB readiness

Escalated
SupportTracked

SLA visibility

Schools can see whether urgent onboarding and wallet issues are moving inside a clear support lane.

ReadinessEscalated

Production blocker queue

Auth, database, wallet, and deployment blockers are visible before launch.

SuccessPrepared

School success loop

Support work connects back to onboarding progress, adoption health, and report readiness.

Operational records

Support tickets

Operational ticket queue for onboarding, wallet linking, imports, permissions, and production blockers.

TicketOwnerSLAProgressAction
CSV duplicate reviewSupport OperatorWithin SLA78%Respond
Wallet consent issueGuardian DeskUrgent32%Escalate
Teacher role accessSchool AdminPending51%Verify role
Production auth setupEngineeringBlocked20%Connect provider
Controls

Create support ticket

Submit a support request that can map to the existing support API once database access is configured.

Integration: /api/support
idleReady for backend submission.
Approval queue

Action-ready reviews

Reward, wallet, support, and governance items remain review-first before production writes.

Production auth setupEngineering

Provider and RBAC required

0 VOWRBlocked
Wallet consent issueGuardian Desk

37 contacts affected

0 VOWRUrgent
School report exportSupport Operator

Board report formatting

0 VOWRPending
Analytics

Support mix

Ticket distribution for school success planning.

OnboardingSetup questions
44%
WalletsConsent and linking
28%
ReportsExport requests
16%
AccessRoles and login
12%
Activity

Recent portal activity

Frontend-safe examples of the activity stream that can map to future audit log queries.

08:42
Naledi M.

Attendance streak reward moved to review queue

Reviewing
09:10
Mr Dlamini

Grade 10B mentorship follow-up captured with protected notes

Protected
10:15
VowRewards Admin

Term 2 reward cap approved for pilot school

Approved
11:05
Guardian Desk

Wallet consent reminders queued for 37 learners

Pending
Loading

Skeleton-ready tables and panels

Empty

Guided setup when no records exist

Restricted

Role-scoped access messaging

Error

Recoverable backend failure state

Support

School Portal support and escalation

Support tickets are shaped for backend APIs, MySQL persistence, admin review, status updates, and production audit logs.

Email support
VowRewards School PortalPortal domainMain websiteWallet portalPolygonScansupport@vowrewards.co.za